Your satisfaction means the world to us.

If something isn’t perfect within your Birmingham Pen Company experience, you have our commitment that our highest priority will be to make things right.

is there something we can do for you today?

  • Submit a Care Request

    If you find something that's not perfect with your Birmingham experience, we'd love the opportunity to make things right. Contact us and we'll promptly create a Care Request in your name.

  • We get to work for you

    Every detail of your feedback is recorded and we're on the case. We'll get your shipment prepared in our workshop ASAP.

  • Satisfaction guaranteed

    You'll find a thoughtfully prepared parcel at your door to make things right. You have our commitment that your satisfaction is our highest priority.


What is Care at Birmingham Pen Co.?

This portal was designed to exclusively manage customer Care Requests for orders placed at .

There was a problem with my order, how do I get it resolved?

Contact us here or email for assistance. Please make sure to contact us with the same email address used to place your order. We'll promptly generate a Care Request to make things right.

How do I check the status of my Care Request?

Click on Your Care Account in the header to login and view your Care Request status and details. We'll also keep you updated step-by-step via email, with tracking details sent once your parcel leaves the workshop.

I already have a retail BPC customer account, do I need to register a Care account?

Nope! A Care account simply gives you more access and insight into your Care Request status and history... it's totally optional. If you have an open Care Request we'll keep you updated on everything relevant to your Care Request via email.

Do I have to pay shipping fees?

In most domestic (USA) cases the answer is no. A small shipping fee may be requested in circumstances where there are no defects in our work on your behalf. Shipping fees for international Care Requests will be managed on a case by case basis. Our goal is to do everything financially viable to provide the best possible experience  for you. 

I'm looking for the Birmingham Pen Co. retail site, where is it?

Great! Visit Birmingham Pen Company at

I have a question that's not answered here.

No problem at all. Please contact us here or email and we'll be glad to help.